FAQ
Payments?
When entering your card details check the following :
•You have entered the correct card type (eg Mastercard, Visa, Switch)
•You have entered the card number correctly (the card number is the longest number shown on the card)
•You have used the correct cardholders name
•You have entered the expiry and valid from dates correctly If you experience problems with entering your payment details get in touch with us and tell us all about it at: customerservice@pauljewellery.com or call 0044 (0) 203 475 8897.
We have lovely staff to hand that will get the problem ironed out for you.Switch Cards and Issue Numbers- When using a Switch card please enter the long payment number (the longest number displayed in the centre of the card, not the smaller account number at the base of the card.)
An issue number is only required for a Switch card. If your Switch card has no issue number, like some Royal Bank of Scotland cards, then leave this field blank.We accept most major credit/debit cards.
What is this 3D Secure?
Some people get stumped at this point in a transaction online – if you have any problems remembering your password or you have not set up 3D security on your card before, just take a few minutes and follow the instructions on screen. They are really very nice and efficient, what’s more it ensures we are all protected against nasty credit card fraud, which is really most unpleasant. Remember the password you set up for it though as it will be the same for everytime you are asked to use 3D security on any site not just ours.
Because we sell Luxury products it is just something it makes sence for us to do to protect our customers as well as our products.When ordering a large value item, we will require you to use the same card address as the same delivery address. We are really sorry if this causes you any problems, it is not our intension at all. It is important to us that your high value goods gets to its intended destination as swiftly and as securely as possible. We don’t want naughty people ordering lots of products on your card and it never getting to you.
What is a Security Code?
The security code (or CVV2 number) on your credit/debit card is a security measure we require for all transactions.Since a CVV2 number is listed on your card, but is not stored anywhere else, the only way to know the correct CVV2 number is to physically have possession of the card itself. How to find your CVV2 number :
Most credit/debit cards have a three digit CVV2 number on the back of the card, after the card number in the signature strip. The CVV2 number is four digits on American Express cards, where it appears on the front of the card at the top right.
IF YOU CANNOT READ YOUR CVV2 NUMBER, YOU WILL HAVE TO CONTACT THE CARD ISSUER.
Why do I Need a Password?
We know they are a nightmare to remember, but when you create a password it allows you to access your account information. Once entered, your contact and delivery details will be stored and you will not have to re enter them again when you make your next order. You can also track your order status and order history.
Your password is unique to your email address and ensures that your account details remain secure. You can access you account information at any time to edit any of your account details.
Each time you return to this site, remember to sign in using your email and password. If you forget your password, just follow the instructions on the screen and you will be able to access your account within a few minutes.If for what ever reason you still can not access your account, give us a call or send us an email: customerservice@pauljewellery.com or call 0044 (0) 203 475 8897 and we will get it sorted out for you.
Why do I Need to Log In?
• Make Your Checkout Process Easier
• When you sign in and register with our site for the first time you can create your account information page which details your contact and delivery information.
• Once entered, your details will be stored in your account and you will not have to re enter them again when you make your next order.
•You can track your order status and order history.
•You can access you account information at any time and edit any of your account details.
Why do I need to Enter My Email Address?
We use your email address as our means of identifying you. This is the address your registration will be stored against.
Why should I sign up to your newsletter?
Not only does our newsletter look lovely, it has all our new collection previews, on trend features, special discounts as well as all sorts of nice lifestyle stuff that we like and just add in to entertain you all. If we see something nice we like to share, so it’s not just about temptations…..much.
What's all this about Gift wrapping?
You can select to have your item gift wrapped at the checkout, where we wrap the box and put a pretty bow on it for you.If you have a special message for someone, add it here and this will be put on a Paul London tag and attached to your pressie. It is finally popped in a luxury bag, ready to send to your lucky loved one.
How can I redeem my promotional code?
If you have received a promotional code which entitles you to discount off your products, you can enter this on the order summary page which is the final page before you confirm your order. Any discount that is applicable will then be applied to your order and show as a discount. If your code is invalid check the time limit and the conditions and also the format of the code.
For example ; if your code comes to you in capitals (PROMO) then use capitals to enter the code.
This is by far the most likely cause of a code not working.
If you are puzzled or in doubt just send us the code on an email or give us a call customerservice@pauljewellery.com or call 0044 (0) 203 475 8897 and we will be able to tell you pretty quickly what the matter is and will be able to apply the discount if it is applicable for you to your order.
Please check the conditions of your voucher if it does not appear to work on your order as some have special conditions.
How do I redeem my Gift certificate?
• Go to our website.
• Select the items you wish to purchase and add them to your basket.
• Go through the checkout process until you get to the final order summary page.
• Use the code you have been given at the check out in the promo code box.
• If the value of your order is higher than the value of the gift certificate, you will need to pay the difference using a credit/debit card.